Delivery is always as stated, on time, carefully packed, and with useful tracking. I have been drinking Lakeland tea for a long time; I find it very tasty and refreshing with no bitter aftertaste; it has been given positive comments by friends as family. I love the choice of coffee; I have tried several types and really enjoy their Westmorland blend, but always have a selection. Farrers also offers a wonderful range of fruity tissane which are equally refreshing hot or cold. I would always recommend Farrers to anyone who loves quality tea and coffee.